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Review permanent removal before deleting your account
Account deletion is a permanent decision, not a way to exit a conversation or merely stop the next payment. Verify the signed-in registration and collect any records you need before proceeding with removal.
Topics in this article
Follow the removal path for the correct registration
Deletion cannot recover a different account. Check the history and preferences attached to the current login before confirming, because removing this registration will not bring back access to another one.
- Sign in and verify that this is the registration you want removed.
- Select My Profile and open Settings.
- Locate Danger Zone and choose Delete Account to review the confirmation.
- Proceed through confirmation only after deciding that permanent account removal is the action you want.
Keep necessary records before access ends
Once an account is removed, you cannot use the service to access its preferences, usage history or associated information. Plan on that loss being permanent; do not rely on support to reinstate the account or recover chats.
Retain receipts and non-secret transaction references for possible payment questions later. Keep private copies out of publicly accessible folders, and do not attach an entire conversation when the issue only concerns billing.
Understand how removal relates to subscription timing
When account deletion completes before renewal, its active subscription is cancelled too. A renewal charged earlier is not reversed by deletion, and removing the account does not request consideration of a refund for that payment.
Choose cancellation instead if your goal is to keep the account and its content but stop renewal. Ending future subscription payments and permanently giving up account access are separate choices with different consequences.
Allow for required records and unresolved charges
Legal obligations can require us to retain financial and transaction records after account access ends. The account's absence from your view therefore does not mean every piece of related information has been erased immediately.
Tell support about any charge after removal using the account email, transaction date and relevant confirmation. Provide only limited card-identification details if requested for the investigation, never a complete card number.
Your questions
Which settings contain the account-deletion confirmation?
Open My Profile and Settings, then find Delete Account under Danger Zone. Verify the registration shown and review the confirmation carefully before committing to permanent removal.
Will removing my account refund a previous renewal?
No automatic refund follows deletion. Completion before renewal cancels the active subscription, but a payment already collected remains a separate matter that requires its own refund-review request.
Which option stops renewal without permanent removal?
Use Unsubscribe and finish the subscription-cancellation process. This is the appropriate action when you want to stop future renewal while retaining the account rather than deleting its content and access.