Understand your options for a new AI video

Use preset choices in Build Your Video

In your account's preset builder, select a character, action, location and partner from the available choices. Review the setup and charge before pressing Generate video. Check My Generations for completed outputs; a submitted request is not yet a finished clip.

Choose a scene with recognisable elements you can evaluate. The output interprets the setup rather than guaranteeing an exact reproduction. Inspect the clip's details instead of assuming that every selection will appear precisely as intended.

Start image-to-video with an eligible character picture

For image-to-video, a supported character image supplies the starting visual for a short animation. This route requires suitable picture input. Writing a scene in text alone does not initiate the same conversion or establish that the image-based tool accepts your request.

Check the chosen picture for an offered conversion control and its displayed token amount. Images kept in your collection are not automatically eligible for every video tool. Follow the input conditions of the particular conversion you intend to request.

Keep Studio, Shorts and interactive scenes distinct

Candy Studio offers a separate route to movie creation, with its own options and charges to review. It should not be treated as an editor shared by all video features. Membership also does not establish an unlimited allowance for making movies through those tools.

In your account, choose Candy Shorts for prepared episodes or a supported Live Action scene for menu-based interaction. Those formats differ from newly generated clips. None should be mistaken for a promise of continuous, two-way webcam conversation with the character or a human performer.

Check audio expectations and uncertain generation status

A generated video may be silent. Whether audio is included depends on the format, companion and account, not merely on words describing sound in your request. Do not rely on a requested voice, music or other audio detail being present in the finished output.

If a control is missing or a request fails, check your account, selected companion, browser and token balance. Keep any status or error information for our team. Wait for clarification before repeating a paid generation whose completion or charge is still unclear.

Your questions

Can I use an identical input for every video feature?

No. Preset selections belong to Build Your Video, while an image conversion needs an eligible picture. Use the inputs supplied by the selected tool; neither a written prompt nor a saved image is accepted universally across video options.

Does a silent output always mean playback has failed?

First check the player volume and browser audio. Some generated formats produce silent clips, so the absence of sound is not by itself proof of a playback fault or an incomplete generation.

Will a video-generation payment also open Candy Shorts?

Requesting a new clip and unlocking an existing episode are separate choices with separate conditions. Payment for a generation does not establish that a Shorts episode or any other prepared media has been included.

How can I check the duration before requesting a clip?

Consult the duration shown for your chosen option, if there is one. We do not specify a universal length for every tool. If you need an exact duration and it is not displayed, ask support before confirming payment.