Contact our team with your account or content question

Include the context for a technical problem

List your account email, device and browser, together with the precise on-screen error. Tell us roughly when it occurred and whether it affected a particular character or multiple features, so the scope is clear.

Check for the first result before paying for another generation. If you cannot find it, give us the character and requested action so that the original attempt can be identified separately from any later submission.

Connect your payment question to its transaction

Identify the amount, transaction date and receipt or payment reference. If you are asking for a refund, say so explicitly; cancelling future renewal does not also submit that payment for refund consideration.

Provide only the limited card-identification details needed for a payment investigation. Never send a complete card number, security code, password or recovery token to prove ownership of an account or transaction in support correspondence.

Identify the material behind a privacy or content report

Describe the privacy or content issue and supply a reference to the account information or material involved. Include a non-sensitive screenshot where sufficient, rather than attaching private exchanges that do not help us assess the concern.

Name the concern in your email subject to distinguish it from a payment or sign-in question. Report it directly to us; publicly distributing disputed material neither replaces that contact nor provides an administrative response.

Use our registered company details for correspondence

Candy AI is operated by EverAI Limited, registration C107181.

Our postal correspondence address is 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.

For an account matter, write to our support email. Neither a conversation with a fictional character nor a post in a public-style room reaches the team through the administrative route for your account.

Your questions

How can I reach the account-support team by email?

Write to support@candymail.ai, identifying the account and what you want us to investigate. Do not include passwords or complete card details, whether your question concerns a login, subscription or payment.

Which registered company provides Candy AI?

EverAI Limited is our operating company, registered in Malta under C107181. Address company correspondence using the postal address listed above.

What details should I send about a sign-in error?

Tell us the registered email, original login method, device, browser and precise error text. For recovery, contact us from that registered email address without revealing your password or any recovery codes.