Help center
Return to the Candy AI account you already own
An access problem does not necessarily require a new registration. First identify your original account and how you joined: its conversations and subscription remain associated with that login, not with a replacement you create later.
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Keep registration and payment details your own
When joining, select one of the registration methods offered and enter accurate details, including an email address you control. If using a password, choose one unique to this account rather than reusing another service's login.
Register with your own credentials and payment method. We do not support buying someone else's registration, borrowing their account or sharing a login as a substitute for establishing your own personal access.
Retrace the method you used when joining
Use email and password if you originally registered that way. For an account created through an offered third-party sign-in option, choose that same option and provider account before considering a fresh registration.
If membership is missing, check the current account email against your payment confirmation. A login can open normally yet belong to a different registration from the one linked to the purchase you are looking for.
Request recovery from your registered email address
For password recovery or unresolved sign-in trouble, write to support@candymail.ai using the email registered to your account. Describe the error and your original sign-in method. Keep passwords and login codes out of email, character chats and social messages.
Check the entered address and spam folder if expected recovery correspondence has not arrived. Repeated requests across several tabs can complicate matters; contact us when you cannot identify the account that holds your subscription.
Confirm account access beyond the public catalogue
Seeing character listings does not confirm access to your saved messages, balance or membership features. Check those items within the intended account, since public catalogue pages may be visible before that registration is open.
If sign-in continues to fail, tell us the precise error, device, browser and method you tried. These details belong in the support request; your password, recovery codes and complete card number do not.
Your questions
Why can I sign in but not find my membership?
You may have opened a different registration. Compare its email and sign-in method with your purchase records before buying another plan or assuming the original subscription has disappeared.
Does viewing character listings mean my account is open?
Not necessarily. Visitors may see parts of the catalogue without access to an account's chat history or paid balance. Catalogue visibility also does not establish availability of every media feature.
Which login information can I safely include in a request?
Identify the account, sign-in method and error, but never include passwords or recovery codes. For recovery help, email support@candymail.ai from your registered address and describe the problem without disclosing secret credentials.