Memberships
Switch off renewal for your Candy AI subscription
Manage renewal from the account that owns the paid plan, and finish every cancellation confirmation. Signing out, leaving a chat or deleting a shortcut from your phone leaves the subscription unchanged. It is the completed subscription action that prevents the next recurring renewal.
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Complete Unsubscribe where your membership is held
Cannot see the paid plan? Check the email and sign-in method you used when subscribing; you may be in another account. Membership management is available only through the account associated with that subscription.
- Sign in to the account that holds your paid subscription.
- Open My Profile and choose Settings.
- Find the subscription information and select Unsubscribe.
- Finish all confirmation steps and check that the final status says renewal is cancelled.
Check the end date of the term you have already bought
Cancellation stops the next renewal while leaving the remainder of your current paid term available. Keeping access during that period does not indicate that a payment has been returned. Seeking a refund requires a separate request and assessment.
Keep the cancellation confirmation and the date your paid access ends. These records can help investigate a later charge by identifying the membership concerned and showing whether you completed cancellation before its renewal was due.
Choose a separate action for refunds or account removal
We do not currently provide a subscription pause. Cancel renewal if you need to stop recurring payments for a while. If you subscribe again, check the plans and conditions available then; cancellation does not reserve your previous membership for later.
For repayment, submit a refund request; for account removal, use Delete Account. If unused tokens matter to your decision, ask support how the relevant balance is treated after the paid term. Do not assume included and separately purchased balances have identical conditions.
Use the final status when investigating another payment
Selecting Unsubscribe does not complete cancellation if you leave before the final confirmation. Reopen the subscription details to verify the renewal status. An interrupted session or a closed browser tab may have left the process unfinished.
When contacting us, provide the subscription email, payment date and cancellation confirmation. Do not include passwords, complete card numbers or card security codes. The request should contain the purchase-identifying details needed to investigate, without exposing your credentials.
Your questions
Where do I cancel renewal in my Candy AI account?
Sign in to the account with the paid plan, open My Profile, then Settings and the subscription information. Choose Unsubscribe, complete each confirmation and check the resulting renewal status before you leave.
Does Unsubscribe also ask you to return my payment?
No. Cancellation stops a later renewal, while a refund request identifies a payment for separate review. Submit that request if you want repayment. Ordinary cancellation leaves access available for the rest of the term already purchased.
Is there an option to put my plan on hold?
A pause is not currently offered. To stop another recurring payment while taking a break, complete cancellation rather than leaving renewal active in an unused account.