Answers for your next Candy AI session

Read the introduction, choose the profile and add a question or a short scene of your own. An original companion can also begin in the creator. Text, picture requests and audio have distinct controls; opening a prepared pack or story is not the same action as requesting fresh media.

Our companions are fictional characters and their messages are generated by AI. That is true of illustrated profiles, realistic faces and digital twins. A recognisable performer name does not provide a private message channel to that person or mean that they personally read your conversation.

The category changes the visual presentation, not the fact that AI produces character dialogue. An illustrated profile is not a separate promise about voice, memory or media. Use the introduction and feature controls on the companion you select to determine which experiences are available.

Browse Guys to find male companions and read their introductions. A profile can suggest an everyday chat, an imagined date or another role you would like to try. Verify any specific voice or media feature on that character instead of assuming it is shared by every profile.

Name the place, explain who the adult characters are and introduce one unresolved event. For example, two adult volunteers might find a box of unlabelled photographs while preparing a museum display. Ask the companion what it notices, leaving your character's decisions for you to write.

Say which fact needs to remain true, then resume from the situation you had established. Supported persona or memory controls can organise recurring information, but they do not ensure flawless retrieval. Correct the mismatch explicitly before continuing with another event that depends on it.

No. The listed five messages are an account-wide total across characters. Visiting a different companion does not replenish that count. The allowance is not presented as a daily refill, so follow the remaining-access information for your account rather than expecting a new balance on another profile.

One custom character and one generated image are included in the published free uses. That does not remove later creation limits or provide every subscriber media feature. A timed Premium offer would need its own stated terms; it is not established by these limited introductory actions.

In the USD offer verified November 13, 2026, the opening month is $9.99 and subsequent monthly renewal is $13.99. The three-month payment is $26.97 and the annual payment is $47.88. Your selected purchase determines currency, taxes, access and the applicable renewal terms.

The advertised monthly equivalent divides the annual cost for comparison. It does not change the collection schedule: the complete yearly amount is taken for the term. Read the full payment and renewal information before confirming, rather than treating the equivalent figure as a separate monthly bill.

Premium includes 100 tokens per month; Premium Plus includes 330 and additional conversation-management tools. The Plus price is a separate offer, not necessarily the price displayed for standard Premium. Check that tier's actual terms, including the allowances and payment, before choosing between them.

Ordinary paid messaging and media charges are separate. Images, clips, supported audio actions and certain content unlocks can spend tokens, even while you can continue the text conversation. Read the cost for the selected action and compare it with your balance before confirming another request.

Included tokens are monthly allocations, including on a longer subscription term. Paying for a year is not a grant of all twelve monthly allowances at once. Keep the membership's billing date separate from the dates when its recurring token balance is provided to the account.

Check the terms for the particular balance before relying on it after the paid term. Included tokens and separately bought packs may have different conditions. If retaining a balance affects your decision, ask support about it before expiry; indefinite retention of all unused tokens is not promised.

Look for the reduction in the purchase flow and confirm the complete amount due together with renewal conditions. A code found elsewhere may have expired or concern a different plan, term or initial purchase. Its appearance outside checkout does not establish that your chosen payment will be reduced.

Choose an image action your account supports and describe one visual moment. Include the companion, clothes, pose, surroundings, lighting and composition that matter. Check the displayed charge before submitting. A single compatible scene gives you a clearer result to assess than several contradictory instructions.

If a picture completed, identify its main mismatch and revise that part of the prompt first. A different camera angle or light is a visual adjustment. If the request failed to produce anything, check access, status and generation errors instead of repeatedly rewriting a prompt for a result that never arrived.

Its preset route asks for a character, action, location and partner from the offered choices. Finished clips are kept in My Generations. Image-to-video begins with a picture instead. Read the controls and charge in the route you opened; their starting inputs are not interchangeable.

No. Candy Studio and the preset builder have their own entry points and options. Read the controls for the experience you are using, including any stated duration, resolution or editing choice. A feature displayed in one tool does not establish that it is available in every other tool.

Shorts presents prepared character stories rather than recordings or continuations of your private messages. Selecting an episode does not ask a generator to turn that conversation into a clip. Episode access also has its own conditions and should not be inferred from your ordinary chat allowance.

The room is an AI simulation with a fictional companion, not a human webcam performance. Its visual style and message interface do not mean a performer is watching you or typing back. Keep that distinction when interpreting what the simulated character says or appears to do.

For a supported character, open Live Action through its profile or the joystick in chat, then use the action menu at the lower right. Premium access is required. Check the actions themselves for any token charge rather than assuming that entering the format pays for every option inside it.

The purchase concerns the prepared material listed for that pack and companion. It is not a new image or clip made to your current prompt. Read the included contents and the subscription, token or payment requirement for that particular item before accepting the unlock.

Look for the call control on that profile and confirm the access offered to your account. A voice-message playback option is different from a call session. Determine which activity you want, then read its available controls and token cost instead of treating all audio as one entitlement.

Three tokens per minute is a documented beta example, not a universal or permanent rate. The price shown for your selected session is the one to check. Confirm the supported character, current rate and remaining balance before beginning, and distinguish it from listening to a message.

Retaining the history keeps a record of the exchange, but active model context and saved information serve different purposes. No complete recall guarantee follows from an existing thread. Maintain a short recap of important current facts and point out a contradiction when a reply introduces one.

Premium Plus lists 20 memory slots and five cloned chats. Those are counts of available tools, not a published capacity in context tokens or words. They do not establish how much earlier dialogue contributes to a particular reply or guarantee that every saved fact will be retrieved.

The documented switch for a supported custom character is permanent. Read the confirmation before using it, especially if you only wanted a different reply style. Do not treat that mode change as a temporary preference you can safely toggle back after a single scene.

Use the proactive-media or image-request switches available in the selected chat mode. Supported characters and modes can expose different controls. A realistic visual style in character creation does not itself identify those settings, so examine the actual chat options before assuming a switch is present.

We do not publish one language model as the fixed answer for every conversation. A builder version, memory-slot allowance or character style refers to a different aspect of the service. V1 and V2 labels therefore do not identify the model behind an individual generated reply.

Specify what should be expanded: the dialogue, the setting or the reasoning behind a character's choice. Tell the companion to leave your next action undecided. Such instructions express a preference for more detail, not an exact word count or a guarantee about the output limit.

A user persona provides context about the part you play. The companion has its own separate definition, and available character-edit controls are the place to check for saved attribute changes. Updating your persona does not automatically redesign the bot or rewrite every thread linked to it.

No. They refer to character-builder versions. Use the creation or upgrade options actually offered for that character and read their consequences before confirming. A version label does not by itself disclose which language model generates the replies or guarantee access to a particular model.

Return with the email and sign-in route used for the original registration. A different address or provider account can open another registration without the expected records. Compare those details before paying again or deciding that a conversation or subscription has disappeared from the service.

Yes. You can open the site in a browser and use its supported home-screen option without downloading a third-party APK. An app name or logo alone does not verify a package's source. The browser shortcut keeps the web-based route rather than creating an independent offline installation.

Open the page you want to return to in Safari, use Share and choose Add to Home Screen. Confirm the shortcut and reopen it from the icon. This adds a browser entry point, not another registration, new subscription rights or an AI model that runs offline.

A home-screen icon does not supply a local conversation engine. Messages and generation requests use the online service and require an internet connection. A previously saved page may still display without connectivity, but that does not make a new chat or media request work offline.

Compare the registered address and login method with your receipt first. Do not repeat the purchase while an account mismatch remains possible. If the same account still lacks access, send support the payment reference and observed error, without including a password or complete card details.

Identify the failing step, such as initial loading, sign-in, a single thread or one media request. Keep the error wording, approximate time and browser information. Reload once and compare with a current browser. Report that observation rather than concluding from one failed action that the entire service is unavailable.

The saved-character list holds profile bookmarks in the browser. It is not the account's message history, generated-media library or payment record. Removing that local data may clear the list, but it does not perform account deletion or stop a recurring membership payment.

Ask for the language you want and begin with a short exchange. Written reply language, navigation text and spoken options are separate features. A successful text response in one language does not establish that every menu or voice setting is also available in that language.

In My Profile, open Settings and the subscription details, select Unsubscribe and complete the confirmation. Closing a page, deleting browser cookies or removing a phone icon does not stop renewal. A refund concerns a separate payment request and is not automatically started by cancellation.

The remaining purchased period normally stays available when renewal is cancelled. Review the paid-through date and conditions for the relevant token balance so you know what changes at the end. Stopping the next charge is not the same as returning money from a previous payment.

Give support the purchase reference, timing and reason. The general direct-card subscription policy has a 24-hour request window and a maximum of 20 used tokens. Purchased token packs have different usage conditions, and statutory withdrawal is separate. Eligibility is reviewed rather than granted automatically on request.

EverAI is the name used in our billing information. Match the entry against the receipt, date and amount before asking about it. The payment provider can affect how the statement renders the descriptor, so a transaction reference is more useful than relying on the displayed name alone.

Go through My Profile and Settings to Danger Zone, then use Delete Account and its confirmation. The deletion guidance states that completing it before renewal cancels the subscription. That is not an automatic refund application; repayment needs the separate process and applicable payment conditions.

Yes. Our privacy terms allow relevant service-provider processing and safety review. Keep credentials, payment secrets and sensitive records out of the exchange. The fact that a reply comes from an AI character does not prove that operating the service excludes all access to or review of the conversation.

Email support@candymail.ai with a short explanation, the profile or item reference and an approximate time. Supply enough detail to locate the issue without unnecessary personal records. Do not redistribute harmful material simply to show what happened, and keep passwords and recovery codes out of the report.