Check what a Private Content pack offers

Identify the media item before you unlock it

A pack offers material already associated with the character's profile. Unlocking it does not request a new picture or clip from a generation tool, so do not expect content created in response to the latest scene in your conversation.

Check the format before accepting. Still-picture packs, individual clips, story episodes and interactive scenes are distinct offers. Opening a pack does not grant access to those other experiences merely because the same companion features in them.

Compare the displayed charge with your available tokens

Membership may make the feature available without covering each pack's token charge. Compare the chosen pack with your available balance: its cost can exceed your plan's allowance. Having a subscription alone does not establish that the unlock is included.

Before accepting, confirm the item and charge you intended. If the balance falls after an unlock, compare the deduction with that media action rather than blaming ordinary written conversation because a chat happened to be open.

Separate the media label from privacy and usage rights

Private Content names a media offer; it guarantees neither end-to-end encryption nor exclusive access to your conversation. Read our privacy information for the applicable data-handling terms instead of drawing conclusions about conversation privacy from the media label.

An unlock leaves our sharing and usage restrictions in place. Viewing the pack's pictures or videos does not authorize you to present them as your own work, and it does not give you permission to use another person's likeness for commercial purposes.

Ask for an access check before repeating a purchase

Confirm the account and companion first. Keep the pack name, approximate unlock time and any displayed error for our team. These details identify the purchase you need investigated without requiring unrelated information from your private conversations.

Ask our team to investigate before paying for the same pack again. Send a relevant screenshot of the missing content or unexpected balance, omitting private conversations unrelated to that purchase.

Your questions

Does Premium include every Private Content unlock?

No. A pack may carry a separate token requirement even when you have Premium. Base your decision on the charge displayed for the chosen item, rather than assuming the subscription covers all prepared media.

Can I use a pack unlock to request my own picture?

Unlocking provides access to material that is already prepared, not a new image based on your description. To request a character picture of your own scene, use an image-generation tool supported in your account.

What does Private Content tell me about chat encryption?

The label alone establishes no end-to-end encryption guarantee. Our privacy information describes the relevant handling of data, including any service-provider access. Use those terms, not the media feature's name, to understand the applicable privacy conditions.